Terms of service

Terms and Conditions

Last updated: 10 May 2026

  1. Who we are and these terms

This website (mavhire.co.uk) is operated by MAV Hire Ltd, a company registered in England and Wales (company number 16335096), with its operating address at Willow Farm, Darrow Lane, Roydon, IP22 5XP.

In these Terms, "MAV Hire", "we", "us" and "our" refer to MAV Hire Ltd. "You" and "your" refer to the person, business or organisation using our website or hiring equipment or services from us.

These Terms govern:

  • your use of mavhire.co.uk (the "Site")
  • any equipment hire, dry hire, crewed hire or event production services we provide (together, our "Services")

By using the Site or by booking any Service from us, you agree to be bound by these Terms. Please read them carefully. If you do not agree, do not use the Site or book Services.

These Terms work alongside our Privacy Policy and Cancellation & Refunds Policy. For larger or more complex bookings, we may issue a separate written hire agreement, which will set out specific terms for that booking and will take precedence over these Terms where they conflict.

Our Site is hosted by Shopify Inc., which provides the e-commerce platform.

  1. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above will reflect the most recent change. Continued use of the Site or our Services after a change takes effect means you accept the updated Terms.

For confirmed bookings, the Terms in effect on the date your booking was confirmed apply throughout that booking.

  1. Eligibility and acceptable use of the Site

By using the Site you confirm:

  • you are at least 18 years old, or have the consent of a parent or guardian
  • you will not use the Site or Services for any unlawful or unauthorised purpose
  • you will not interfere with, disrupt or attempt to compromise the Site, including by introducing malicious code or attempting unauthorised access

We may suspend or terminate access to the Site or our Services if we reasonably believe these Terms have been breached.

  1. Quotes, bookings and the contract

How a booking is formed

  • We provide quotes on request, based on the information you give us about your event.
  • Quotes are valid for 14 days from the date of issue, unless we say otherwise in writing.
  • A booking is confirmed when (a) we have received your deposit (if applicable), and (b) we have sent you a written booking confirmation by email. At that point a contract is formed between you and us on these Terms.

Information you provide

  • You agree that the information you give us — including event details, venue, contact details and payment information — is accurate, complete and up to date.
  • We rely on this information to plan, quote and deliver the Service. If anything material changes, you must tell us as soon as possible.

Right to refuse or cancel a booking

  • We reserve the right to refuse, cancel or limit a booking at our discretion, including where there are concerns about safety, suitability of the venue, payment, or where information provided turns out to be materially incorrect.
  • If we cancel a confirmed booking, our Cancellation & Refunds Policy sets out what happens.
  1. Pricing and payment
  • Prices for Services are as set out in your quote and are in GBP.
  • Quoted prices are valid for the validity period of the quote (14 days, unless stated otherwise).
  • We may pass on increases in the cost of third-party items (for example, sub-hired equipment, fuel surcharges or venue charges) where these arise after the booking is confirmed and are outside our reasonable control. We will tell you before incurring any such charge.
  • Payment terms (deposit and balance) are set out in your quote and confirmation email.
  • Late payment may result in interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 for business customers, and recovery of reasonable collection costs.

We may use third-party payment processors (such as Shopify Payments and Stripe) to process payments. Card details are encrypted in transit and we do not store full card details on our systems.

  1. The hire relationship

The following terms apply to all equipment hire, whether dry (you operate the equipment) or crewed (we provide an operator).

Ownership and title

  • All equipment we hire to you remains the property of MAV Hire Ltd at all times. Hiring equipment does not transfer ownership.
  • You may not sub-hire, lend, sell or part with possession of the equipment without our written consent.
  • You must not allow the equipment to be seized under any legal process or used as security.

Period of hire

  • Your hire period runs from the time we deliver or you collect the equipment, until it is returned to us or collected by us.
  • Late return may incur additional hire charges at the standard daily rate.

Care and use

  • You are responsible for the equipment from the start to the end of the hire period.
  • You must use the equipment only for its intended purpose, in accordance with manufacturer instructions and any guidance we provide.
  • You must keep the equipment safe, dry, secure and protected from theft, weather and damage.
  • You must not modify, repair or attempt to service the equipment.

Venue, power and access

  • You are responsible for ensuring the venue has suitable access, sufficient electrical power, and any permissions or licences required for our Services to be carried out (including, where relevant, premises licences, noise consents and PRS/PPL music licensing).
  • We may refuse to install or operate equipment if conditions at the venue are unsafe, or where load-in or power requirements have been misrepresented.

Damage, loss and replacement cost

  • Accidental damage, misuse, theft, loss or weather damage to equipment in your care will be charged at the full replacement cost of the item.
  • Charges will be invoiced after the booking ends, with a written breakdown and supporting evidence. Payment is due within 14 days.
  • We strongly recommend that hirers confirm equipment is insured under their event, venue or personal insurance — particularly for outdoor events and marquees.
  1. Dry hire — competent operator

Some of our equipment requires a competent operator to use safely and effectively. Whether competent operation is required for a particular item will be flagged in your quote.

Where competent operation is required:

  • you confirm that someone with the necessary skills and experience will operate the equipment
  • you accept responsibility for any damage, loss or third-party claims arising from operation by an unqualified person
  • if you are unsure whether someone is competent to operate a particular item, please ask before confirming the booking; we are happy to discuss

For more complex setups we may recommend or require crewed hire — see section 8.

  1. Crewed hire and event production

Where we provide an operator, technician or crew as part of the booking:

  • our crew will operate the equipment in accordance with the booking brief and good industry practice
  • the crew remain employees or contractors of MAV Hire Ltd; you do not become their employer
  • you remain responsible for the venue, the audience, and the overall event; we are responsible for the technical operation of the equipment we have supplied
  • our crew may, in their reasonable judgement, refuse to carry out an action that would be unsafe, unlawful or contrary to manufacturer guidance
  1. PAT testing, insurance and safety
  • Equipment is PAT tested annually. PAT certificates are available on request, typically within one working day.
  • We hold £10 million public liability insurance for our own activities. This does not cover damage to or loss of hired equipment in your care, nor does it cover your event itself; we recommend you arrange appropriate event insurance.
  • You must comply with all applicable health and safety, electrical safety and fire regulations at the venue.
  1. Liability

We take our obligations seriously, but the law allows us to set reasonable limits on liability. Subject to section 11 below:

  • our total liability to you in connection with any booking is limited to the total fees paid by you for that booking
  • we are not liable for indirect or consequential losses, including loss of profits, loss of revenue, loss of goodwill, loss of expected savings, or third-party claims arising from event cancellation or disruption
  • we are not liable for delays or failures caused by events outside our reasonable control, including severe weather, road closures, illness, strikes, third-party failures, power outages at the venue, or government action
  1. Things we cannot exclude

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • any other liability that cannot be excluded or limited under applicable law

If you are dealing with us as a consumer, you have legal rights under the Consumer Rights Act 2015 and other consumer protection legislation. Nothing in these Terms affects those rights.

  1. Intellectual property
  • The Site, its content, design, layout, graphics, logos and trade marks are owned by or licensed to MAV Hire Ltd and are protected by intellectual property law.
  • You may view and print pages from the Site for your personal or internal business use, but you may not copy, reproduce, republish, sell or commercially exploit any part of the Site without our prior written permission.
  • We may, with your consent, photograph or film events we provide Services for, and use those images for our own marketing. We will agree this with you in advance.
  1. Reviews and feedback
  • If you submit a review, testimonial or feedback to us, you grant us a non-exclusive, royalty-free licence to use, reproduce and display it in connection with promoting our Services, including on our Site, social media and marketing materials.
  • You confirm that any review or feedback you submit is honest, your own work, and does not infringe anyone else's rights.
  • We may decline to publish, or remove, content that is unlawful, misleading, defamatory or otherwise inappropriate.
  1. Third-party links and services

The Site may contain links to third-party websites or use third-party tools (for example, Google services). We do not control these sites or services and are not responsible for their content, practices or availability. Use them at your own discretion and subject to their terms.

  1. Privacy

We process personal information in accordance with our Privacy Policy, which forms part of these Terms.

  1. Termination

We may suspend or end your access to the Site or any Service if you materially breach these Terms. On termination:

  • any rights and remedies that have accrued up to the date of termination remain in force
  • any clauses that by their nature should survive termination (including liability, intellectual property and governing law) continue to apply
  1. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales.

You and we agree that the courts of England and Wales have exclusive jurisdiction to resolve any dispute, except that consumers in Scotland or Northern Ireland may bring proceedings in their local courts where required by law.

  1. General
  • If any part of these Terms is found unenforceable, the rest will continue in force.
  • If we do not enforce a right or term immediately, that does not mean we have waived it.
  • These Terms (together with your booking confirmation, our Privacy Policy and Cancellation & Refunds Policy, and any written hire agreement we issue) form the entire agreement between us in relation to the Services.
  1. Contact us

MAV Hire Ltd Company number: 16335096 (registered in England and Wales) Willow Farm, Darrow Lane, Roydon, IP22 5XP Email: info@mavhire.co.uk Phone: 01379 450067